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Did you not receive Unlimited Lives?

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  • Freddy_
    Freddy_ Posts: 68,477

    sorry this explain better

    Thank you @kiara_wael , you too!

    In regards the Unlimited lives 24 hours gifts, we are releasing them worldwide bit by bit. Please be patience if you don't see them right away in your games and also, please consider the following:

    • Update to the latest version of the game needed.
    • The Unlimited Lives offer is available to those who play on mobile devices
    • The Unlimited Lives are accessible only on one device, if you have two devices connected to the same game profile.
    • You can enjoy the Unlimited Lives offer while playing offline, but will need to connect to receive them.
    • If you’re a new player, Unlimited Lives will begin on the 2nd day of gameplay.
    • The Unlimited Lives offer is valid only for players who have been active in the past 365 days.


    Also, please note that Asia-Pacific countries, the Unlimited lives might be arriving tomorrow at around 9:00 am CEST.

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  • fantasyelf
    fantasyelf Posts: 7

    Level 2

    Yes I that’s what I meant. I did all that, still nothing? So I hope tomorrow.. I play on mobile, have only one device and play for a long time so idk..

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  • Freddy_
    Freddy_ Posts: 68,477
    edited March 2020

    yes top bit says patience being rolled out bit by bit and maybe tomorrow at 9am CEST. also try restarting your mobile

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  • moni5
    moni5 Posts: 1

    Level 1

    Hi! I saw unlimited lives in my account this morning but they disappeared now. Can I get some help?

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  • kiara_wael
    kiara_wael Posts: 155,722
    edited March 2020

    Hi @moni5 . Welcome to our Community

    In regards the Unlimited lives 24 hours gifts, we are releasing them worldwide bit by bit. Please be patience if you don't see them right away in your games and also, please consider the following:

    • Update to the latest version of the game needed.
    • The Unlimited Lives offer is available to those who play on mobile devices
    • The Unlimited Lives are accessible only on one device, if you have two devices connected to the same game profile.
    • You can enjoy the Unlimited Lives offer while playing offline, but will need to connect to receive them.
    • If you’re a new player, Unlimited Lives will begin on the 2nd day of gameplay.
    • The Unlimited Lives offer is valid only for players who have been active in the past 365 days.

    Also, please note that Asia-Pacific countries, the Unlimited lives might be arriving tomorrow at around 9:00 am CEST.

    If they still doesn't get added, please email Player Support from the game's Settings and Help Center.

    Please, stay safe

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  • moni5
    moni5 Posts: 1

    Level 1

    Hi Kiara! I saw them this morning. I played for some time and then my app crashed. I had to login again and then saw the lives disappear

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  • kiara_wael
    kiara_wael Posts: 155,722
    https://community.king.com/en/candy-crush-saga/discussion/comment/655979#Comment_655979

    Hi @moni5

    Waiting tomorrow 🙂, hope appeared again

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  • Pallavij
    Pallavij Posts: 8

    Level 2

    Please do the needful

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  • Pallavij
    Pallavij Posts: 8

    Level 2

    Regarding the unlimited life's in lockdown

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  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932

    Hi @Pallavij

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    Currently Free Lives will be available to everyone but there are a few rules for that.

    Your game app needs to be the latest version.

    Offer can be obtained on mobile device only.If the same game is active on multiple devices, You'll get the offer on the device where you will first launch the game.

    Offer will be available only if the game is online; it is not possible to get the offer if the game is offline.

    If you still do not get the offer, it may mean that your game has a connection problem.

    Force close the app and restart the device and hopefully the Lives will get added correctly later today.

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