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I don't know why but my 'Fantastic five' has been frozen for some time now.

Erlah
Erlah Posts: 11

Level 2

edited May 2020 in Support

It's still not working. Please can someone help me😶

Best Answer

  • Freddy_
    Freddy_ Posts: 68,477
    edited May 2020 Answer ✓

    @Erlah Few people reporting the same problem and believe it is being looked into. but for starters. check game is up to date . sign out and restart your device. Sign back in and see if problem still persists. If it does think you may be waiting on the fix

    Also try this courtesy of @Bumper2019

    Try the following:

    1. Clear your cache in the app settings
    2. Check that your date and time settings are set to "Use network provided time"
    3. Power off your device (for a few minutes if possible)

    Let us know if that solves your issue or if you need help finding the settings.

    He has very good knowledge of F5 feature

Answers

  • Freddy_
    Freddy_ Posts: 68,477
    edited May 2020 Answer ✓

    @Erlah Few people reporting the same problem and believe it is being looked into. but for starters. check game is up to date . sign out and restart your device. Sign back in and see if problem still persists. If it does think you may be waiting on the fix

    Also try this courtesy of @Bumper2019

    Try the following:

    1. Clear your cache in the app settings
    2. Check that your date and time settings are set to "Use network provided time"
    3. Power off your device (for a few minutes if possible)

    Let us know if that solves your issue or if you need help finding the settings.

    He has very good knowledge of F5 feature

  • Erlah
    Erlah Posts: 11

    Level 2

    I tried the method but now it's not showing at all.

Hey! Would you like to give us your opinion?