Bug Report

Dwalke · January 2020

Hello. Every time I open the candy crash saga game I get a static-cracking sound. This only happens when I have this specific app opened. Even when the music and sound is off it happens as well. Only when I turn my phone on silent does the sound stop. Not sure if anyone else is having this issue.

Sukanta_Biswas · January 2020

Hi @Dwalke
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊

We're very sorry for your problem. I will need some more information to answer you so please help me with the correct informations.

What device you're using for the game?

Did you connect the game to Facebook or the Kingdom?

Let me know, I'll ask you to do some troubleshooting checks.

Dwalke · January 2020

Hello @Sukanta_Biswas I’m playing from an iPhone X and I connected to my Facebook.

Sukanta_Biswas · January 2020

Dwalke said:

Hello @Sukanta_Biswas I’m playing from an iPhone X and I connected to my Facebook.

Your device may not be the latest version,So it is important that you check it first.
https://community.king.com/en/candy-crush-saga/discussion/275388/please-ensure-you-update-to-apples-ios-9#latest

Dwalke · January 2020

@Sukanta_Biswas my phone is on the latest update iOS 13.3.1.

Sukanta_Biswas · January 2020

Dwalke said:

@Sukanta_Biswas my phone is on the latest update iOS 13.3.1.

I had an android tab, I got such a problem there long ago. I will tell you to clear the cache data of other apps, as you may be facing such problems for another app.
Of course, you can check by uninstalling unnecessary apps.

manishvazirani · June 2020

Hi

I have been facing this problem since the last update. After completing a level, the app doesn't automatically take me to the next level, instead it opens the same level again. Can the developers please look into this bug?

Thanks

Manish

Freddy_ · June 2020

@manishvazirani

Sorry to here you did not move on from this level. Sometimes if you exit the level to quickly it does not register the level as correct. you always need to make sure that the stars for the level show up and then you exit the level.

Do you have the new episode exit, As i have had this happen and think it was down to not letting the ending take its course., but im currently keeping an eye on this in my game to see if it happens to me again. Every time i have let it take its course it not happened since

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