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Extra Moves Wheel missing/ No free spins on Extra Moves Wheel

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Answers

  • atoria
    atoria Posts: 1

    Level 1

    Po reinstalacji gry zniknęło mi koło dodatkowych ruchów. Źle mi teraz grać. Jak przywrócić koło?

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932

    Hi @atoria

    Only English language is accepted according to the Community Guidelines and It was necessary for everyone to understand each other's problem or statement. You can translate your language into English using Google Translator.You can post your issue again via English language.😊

  • SukrinGrin
    SukrinGrin Posts: 5

    Level 2

    It’s funny because my wheel is gone and I play daily as often as I can and my husband whom plays once a week and maybe longer in between got to keep his wheel. Maybe they removed them from people who use them often?

  • sameeksha
    sameeksha Posts: 4,422


    Usually, this problem can occur if the Internet or the game is not fully connected to the server. Right now, I'm asking you to check the steps.Check App Update > Log Out Game > Restart Device > Open Game & Log In.

  • def007
    def007 Posts: 1

    Level 1

    A few days ago when I opened the game I was asked to login, but I’d not logged out at all. Then since that time when I’ve finished a game the extra wheel move will not let me spin for free now. This has been going on for a few days. My app is up to date, I’ve tried logging in and out but it doesn’t rectify the issue.

  • Freddy_
    Freddy_ Posts: 68,477

    @def007 7 Hi and welcome, the extra moves wheel is a test feature and is not guaranteed to be in your game all the time. Test features are groups of randomly selected people. This just means you may no longer be in the test group, but you could be again the future. It may also be missing due to a temporary problem.

    Hope this helps

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    Each feature of the game is under the control of the test group and the group members are randomly selected. Studio is always working to improve these features so sometimes they are not available in the game so we cannot say for sure that you will always find such features in your game. Once the test is successful, you can get the feature back to the game at any time.

    Also check here.


  • ExtremeCB
    ExtremeCB Posts: 71

    Level 3

    The extra moves wheel now always costs 7 gold and the video version is also gone. It's been in the game for several months so it can't possibly be a test feature.

  • Freddy_
    Freddy_ Posts: 68,477

    @ExtremeCB Hi,It is a test feature as are most features in the game. I play multi device 3 different game modes and i still have this in my game on 2 devices and it has gone missing from the 3rd device normally had it on all 3 devices. I know there are a few tests going on for this at the moment, .It could also be missing due to a temporary problem.

    hope this helps

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