Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
My 1 hour bomb lasted only 1 game.
Verve4vaughn
Posts: 15
Level 2
in Support
Received the F5 1 hour bomb, it lasted only for 1 game then disappeared. I routinely clear my cookies/cache so that is not a solution to the problem. I cannot provide you with a screen shot because of the very faact that my 1 hour " bomb award" disappeared. Playing on a (Windows) PC.
I am reporting what appears to could be a recurring problem, but I'd be hopeful to get better support from King other than clearing cache or being advise their is a problem with a test feature or some temporary problems. I was told the same thing when I reported the Sweet Cinema is not working for me, and when my 7 day calendar treat disappeared months ago..it still has not come back. Sorry to complain but unfortunately the game is not much fun anymore as we are having to play without boosters, and that it seems (to me) there are many more harder levels then before, making it harder to enjoy the game with only 5 lives and no boosters. Perhaps King could look at having live restored faster so we don't have to wait so long to get lives back. Thanks
Answers
-
@Verve4vaughn Hi and welcome. We can only give you certain advice regarding some of the issues a lot of it being generic. For your booster only lasting one game if this is a recurring thing for you i would contact customer support from your game and see if they can look into this for you.
Sweet cinema is not working for a few people so guessing this is a temporary problem with the feature, so you will just need to be patient with is as a few people reported this issue.
& day calendar treat is a test feature so this is not guaranteed to be in your game all the time. Just means you are not in group in present but you could be in the future. But as you will need to contact customer support you may as well mention all issues
Hope this helps
-
-
Hi @Verve4vaughn .
Welcome back to the community.
Thanks to reporting. Almost all the features which provide bonuses (boosters) are not permanent and not guaranteed to be always there in your game. It may also be out due to some temporary problems.
You must contact support and lodge your complaint. I hope they will take action in your favour.
Thanks.
