the game loads but it's all black and cannot play, what do you do?

Question

Do I need to reinstall it? if how

tratelqalam · Answer

You can check out some troubleshooting below.

Reset / clear cache data from app store - check app update - log out of game - restart device - open game and log in.

rajdeeptb · Answer

https://community.king.com/en/candy-crush-saga/discussion/309172/the-game-loads-but-its-all-black-and-cannot-play-what-do-you-do

hi dear

welcome to our community

please mention your device.

Please clean your cache files and use only updated version.

Hope This helps

have fun

Sweetice · Answer

https://community.king.com/en/candy-crush-saga/discussion/309172/the-game-loads-but-its-all-black-and-cannot-play-what-do-you-do

Hello, Warm welcome to our community!

Try to log-out then log-in after few minutes or restart your device and try it again. Then tell us what is happening..

Hope this helps..

Thanks & Good luck!!!