Thank you for your response. I'm very disappointed as the support did not do anything to help me. They responded saying: "I'd like to inform you that I am not able to locate nor restore your Gold Bars as free items won are ''Non-refundable, transferable, exchangeable," and for this reason, we do not compensate any free…
Hi thank you for your reply. I have tried to email them with my user ID and explained the problem but they just send me an auto response about boosters and not helping me with my lost gold. I'm not sure what to do :(