Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Lost my gold bars when connecting to Facebook.

Candycrusher811911

Hi, I wanted to play on a new device so I connected my account to Facebook. Now when I log in my level is correct but I've lost all my gold bars (I had nearly 2000 and now I have 0). I've tried to fill out a support form but they keep sending me an automated email about losing boosters and lives even though I've said it's about my GOLD BARS. Can someone help please?

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RedDefender99

@Doondie Thank you for the insight. It is however very unfortunate that Support dismisses this issue as it discourages me to play the game because I have nothing to help me pass hard levels. Guess I'm back to grinding for my gold bars and boosters once again. Have a good day!

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2641263#Comment_2641263

Pretty sure no-one will answer your question, as the 2 guys complaining haven't logged in here for months. There's a remote possibility they'll get an e-mail notification but not without tagging them. So here goes: @Candycrusher811911 and @Kathylc. Chances are they haven't recovered their lost gold bars, given Support's refusal to take responsibility for this app glitch and help players.

I recently experienced a similar, if not the same glitch where 2 of my game accounts got merged into one, resulting in the loss of thousands of gold bars and 1 whole account. And you guessed it - Support just gave me an automated response without ever replying back no matter how much details I provided.

If you also get ignored, feel free to find me on Discord (Sun#0314), Reddit (u/Sunnysboy) or Messenger (fb.com/P.G.Simeonov) to have a chat and come up with a solution together.

Good luck! 👍

RedDefender99

This happened to me today as well I lost about 340 gold bars when connecting to my Facebook account. Have you been able to recover your lost gold in the time between your post and now?

Kathylc

I lost 400 gold bars last week when they started the new format. I've been asking and responding every day and I get no response. Nothing but the same automated emails asking how they're doing. They're not doing well. I want my gold bars back.

Candycrusher811911

https://community.king.com/en/candy-crush-saga/discussion/comment/2443820#Comment_2443820

Thank you for your response. I'm very disappointed as the support did not do anything to help me. They responded saying:

"I'd like to inform you that I am not able to locate nor restore your Gold Bars as free items won are ''Non-refundable, transferable, exchangeable," and for this reason, we do not compensate any free items that may have been lost."

So they are basically saying because I earned the Gold Bars with years of my valuable time instead of buying with money, they won't resolve the glitch that made all of my gold disappear. Feel completely robbed.

Tess92

Hi @Candycrusher811911 and welcome to our Community! 😊

To receive a response from Player Support, you must respond to the automatic response you received.

NOTE: If you have sent your request directly from your device there is no need to enter your GAME ID.

Candycrusher811911

https://community.king.com/en/candy-crush-saga/discussion/comment/2443744#Comment_2443744

Hi thank you for your reply. I have tried to email them with my user ID and explained the problem but they just send me an auto response about boosters and not helping me with my lost gold. I'm not sure what to do :(

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/387259/lost-my-gold-bars-when-connecting-to-facebook

Hi and Welcome to the King Community

Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/387259/lost-my-gold-bars-when-connecting-to-facebook

Hi and Welcome to the King Community

Please email or Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

Contact us

https://soporto.king.com/contact

Candycrusher811911

https://community.king.com/en/candy-crush-saga/discussion/comment/2443744#Comment_2443744

Tess92

Hi @Candycrusher811911 and welcome to our Community! 😊

To receive a response from Player Support, you must respond to the automatic response you received.

NOTE: If you have sent your request directly from your device there is no need to enter your GAME ID.

Candycrusher811911

https://community.king.com/en/candy-crush-saga/discussion/comment/2443820#Comment_2443820

Thank you for your response. I'm very disappointed as the support did not do anything to help me. They responded saying:

Kathylc

RedDefender99

This happened to me today as well I lost about 340 gold bars when connecting to my Facebook account. Have you been able to recover your lost gold in the time between your post and now?

Doondie

https://community.king.com/en/candy-crush-saga/discussion/comment/2641263#Comment_2641263

If you also get ignored, feel free to find me on Discord (Sun#0314), Reddit (u/Sunnysboy) or Messenger (fb.com/P.G.Simeonov) to have a chat and come up with a solution together.

Good luck! 👍

RedDefender99

Why candy crush saga DIDN’T give my 30 gold bars after passing to 6200 on episode as usual **
where’s my 30 gold bars after passing to level 6200 I fill cheated
Recover history and levels
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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
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