Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Comments
-
Lots of discussion here already. Sounds like they are working on it. https://community.king.com/en/candy-crush-jelly-saga/discussion/437801/loading-issue-on-windows#latest
-
There are a few posts about this on the forum. If you are using Windows 10/11, there is some problem with the latest update of the game. Apparently they are working on it. Still works on phones, but if you want to use a computer or tablet, you're out of luck rn.
-
It's a known issue and they are working on it. There are a couple other threads about it.
-
Thanks for the reply. I think for many of the people who play on their computer it's an accessibility concern. Phones are too small for some visual impairments or for those with dexterity issues. This is the reason the switch away from landscape mode on one of their other games (Candy Crush Saga) meant it was no longer…
-
Hi Jo, is there any update? It's been 5 days of being unable to load the game now. Many thanks
-
The recent app update yesterday has rendered the game unplayable. I am unable to open it, it keeps crashing. This needs to be fixed at King's end. When will this happen?
-
I pretty clear it's an issue their end. Would love an indication from someone w King when there will be a fix.
-
I use the app on my surface tablet. I can not log out, given I can't even load it. It simply crashes before opening it. It's a direct result of their most recent app update yesterday. And, yep, I've gone through all of the steps recommended in the email I received when I first reported the issue. It's at developer end and…
-
It's known to people trying to open it, but so far King has not acknowledged. The app was updated yesterday, and that's when it started failing to open. Hoping they sort it out soon. Whenever I report the issue I just get an auto reply with unhelpful steps to take to fix. It's not you, it's them!
-
've been playing it for a long time on PC and it started doing the same for me yesterday. Looking at the webstore, it looks like they updated the game yesterday, after which it started crashing. They need to figure out what the problem is and make another update- it's not you!
