DaisyShift123 Level 2

Lots of discussion here already. Sounds like they are working on it. https://community.king.com/en/candy-crush-jelly-saga/discussion/437801/loading-issue-on-windows#latest

There are a few posts about this on the forum. If you are using Windows 10/11, there is some problem with the latest update of the game. Apparently they are working on it. Still works on phones, but if you want to use a computer or tablet, you're out of luck rn.

It's a known issue and they are working on it. There are a couple other threads about it.

Thanks for the reply. I think for many of the people who play on their computer it's an accessibility concern. Phones are too small for some visual impairments or for those with dexterity issues. This is the reason the switch away from landscape mode on one of their other games (Candy Crush Saga) meant it was no longer…

Hi Jo, is there any update? It's been 5 days of being unable to load the game now. Many thanks

The recent app update yesterday has rendered the game unplayable. I am unable to open it, it keeps crashing. This needs to be fixed at King's end. When will this happen?

I pretty clear it's an issue their end. Would love an indication from someone w King when there will be a fix.

I use the app on my surface tablet. I can not log out, given I can't even load it. It simply crashes before opening it. It's a direct result of their most recent app update yesterday. And, yep, I've gone through all of the steps recommended in the email I received when I first reported the issue. It's at developer end and…

It's known to people trying to open it, but so far King has not acknowledged. The app was updated yesterday, and that's when it started failing to open. Hoping they sort it out soon. Whenever I report the issue I just get an auto reply with unhelpful steps to take to fix. It's not you, it's them!

've been playing it for a long time on PC and it started doing the same for me yesterday. Looking at the webstore, it looks like they updated the game yesterday, after which it started crashing. They need to figure out what the problem is and make another update- it's not you!

They just updated the game on the 1st and now it's unplayable. I am hoping they update again to fix it. I reported the issue, but the email I got just provided a link to this forum and didn't acknowledge it's an issue with the update.

I will maintain this is an accessibility issue and that King games is discriminating against those players who have various accessibility needs. This is not an improvement, but a way to create barriers for those who can not use the mobile version of the game and need the larger landscape mode in order to play. Can you…

Wondering why the sudden change from landscape to portrait mode for people with tablets and pcs? It's a massive accessibility issue for people with dexterity or sight issues. The game is no longer playable. My attempts to reach the King help people has been next to fruitless. King, do you not want your games to be…

King Games appears to be ok with eliminating accessibility for for people who are unable to use their mobile devices for their games. Why they decided to eliminate access after years of it being fine would be interesting to know. The rote statement "improvement" to the game is a straight up lie. They made it worse and it…

Thanks for the suggestion, I'll do just that. I guess King is OK with driving people away from their product and going with another!

I think the overwhelming feedback, it can not be called an improvement! People can do something to "change" this, and that is no longer play it. I am assuming King does not wish to lose players, but that is what they are doing by limiting people's ability to access and enjoy the game. Based on the pages and pages of…

I will be unable to play this game any longer. It's an accessibility issue. King has decided this game will no longer be playable/available to people who can't use smaller screens due to sight or dexterity issues. That's really unfortunate.

Hey, just came across this discussion. If this change is a test, consider it a big failure for people with accessibility needs. I will not be playing the game until it is changed back to landscape, as it is impossible to play for me.