cannot open my game

Dinino · March 5

I open my game it opens and starts loading and then closes before the game begins

DaisyShift123 · March 5

It's a known issue and they are working on it. There are a couple other threads about it.

johamilton · March 6

https://community.king.com/en/candy-crush-jelly-saga/discussion/437947/cannot-open-my-game

Hi, sorry for the problem. You can go here to read about it 👉️Loading issue on Windows💕

Lynibelle · March 7

The link johamilton posted above -Loading issue on Windows, doesn't work. I haven't been able to play Candycrush Jelly Saga for ages. Any idea when the problem will be sorted?

johamilton · March 7

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2988977#Comment_2988977

Thank you for letting me know. I am not sure what happened. 🤗

Medicine21 · March 7

i am having this problem with crashing jelly when loading on my pc

johamilton · March 7

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2989120#Comment_2989120

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2988977#Comment_2988977

Here was the comment from out CM. We ask for your patience 🤗

maggy8 · March 8

Finally got somewhere that knows what's going on. I have reinstalled the app will I have to start over when it's fixed?

Spinnifix · March 8

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2989301#Comment_2989301

Hello!

If you have reinstalled the game, play level 1 and then log in again with your details. Then you are at your current level. Good luck

johamilton · March 8

https://community.king.com/en/candy-crush-jelly-saga/discussion/comment/2989301#Comment_2989301

Hi Maggy, we ask that you do not uninstall your app. When you do that you loose all of your boosters. You can always do a soft reset, which is log out and log back in, and you will loose nothing. But even that will not work on the problem we are currently having.

Yes, you will be able to get back to your original level once they find a fix. We ask for your patience. 🤗

cannot open my game

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