David_H

Level 3

Every time I reload the game I get a reset of donated lives; click 'refresh' and it either wipes out lives or gives you a few more. It seems totally random.

Because someone else mentioned it happened to them on their Mac? No, I like the game on FB, that's the convenient place for me to play. I'll just carry on with it there, but it seems a problem that has affected quite a few in different situations, so is worth mentioning.

Sounds like it's a problem that's not specific to browsers, then. I'm constantly robbed of lives, delaying my gameplay and making me less interested in playing overall. I can't see why there's no-one thinking that it could be a problem for King, rather than the browser, as it's obviously on a different browser?

Did anyone using the FB app get the hunt for 14000 (I think) orange candies? It said it would give out rewards, including 40 gold bars, on February 1st. I've not received any notification of this, having reached the objective...

I also have this problem. I use Win10, Facebook platform, never clear my cache, but in recent weeks the game keeps coming up with 'update to terms and conditions' and clearing the lives I've had, with all game features being presented as if I'm new to the game. However, everything else (boosters) stays in place. Sound…

Thanks, guys. I use Windows 10 on the Facebook platform. It used to happen every few weeks, then more regularly, now it's most times I go on to the game. The other elements (gold bars, boosters) remain the same, it's just the lives that are wiped out.

Useful to know the issue is something that's being monitored and you're aware of it! I know that the system isn't perfect, but if there's a fix found in the end, all will be well.

I've just started the game on FB and, sure enough, the error is still there.

Yes, it's frustrating that I'd reached the culmination of my gold chocolate box, was just about to enjoy a free hour's worth of lives and the other bonuses that came with it, only for it to give this message...

Some reported the same on the candycrushsagaallhelp page, but it seems to sort itself out rather randomly as I've now managed to get it to fall by doing the same as I'd previously done several times. Odd, but I guess it's not going to hold people up for too long.