This is what finally worked for me but remember my issue was supposed lack of internet connection to buy bubbles. This was the first thing. There is a configuration on there that when activated means it keeps some of the player old data and can cause issues like this. To disable this option: 1. Open Settings 2. Tap Backup…
Thanks Kim It is all sorted out now after several e-mails to king.com. My purchases were downloading it just kept telling me I wasn't connected to the internet even though all other apps etc were.