Faith_Fulcher Newbie

I have tried all the steps above as well as uninstalling it and re-installing it but the only thing I see is a black screen that automatically closes itself after a few seconds.

Hi Elsa, All I am getting is the dark black screen and that only lasts for a matter of seconds before automatically closing. I have been trying to see if it has improved over the last 4 hours but alas it has not.