Hi Bonnie- Welcome to the King Care community. I am really sorry that you have experienced a problem with your Gold Bars. We understand how precious these are, and you should never lose them. I would like to take a look at your account. I have sent you a private message, please click on the envelope icon in the top right…
I also have had the same problem - and have done exactly as Caz - I did all the video suggestions and still stuck on 4%. Seriously they need to work it out... Care King no help.... Frustrated!