Flo94481

Level 2

It does Not depend on the Account, but on the System. I did install the Game to my mobile. There I have Android and I Have no Problems with the ad Movies.

I think we should collect the system where the problem is. I have Ipad, so IOS (last version). The last one who wrote the system had IPhone. So also IOS. Have all with these problems IOS?

When I think about only the possibility to get 5 moves more by watching a video...I would be much further in the game. Many many levels I had to play for several days would be done in one day with this option! I mustn't think about all the booster I don't get in adition to this....

There was a big Post on the First side of the Forum with faq. There is was to read, but this is Not there anymore.

Hi Elsa, thank you for your answer. In the forum is written that if that happens (Boosters get lost with new installation) the support can help and the advice is to contact the support. So I have done this.

Elsa I play on a IPad 2017... And why does the support not answer to all my mails about my lost boosters because of the new installation??

Still nothing. AND THE SUPPORT OF THIS GAME IS DREADFUL!! Because the isn't any support. No answers to mails, no help in the forum. Fact: THERE IS NO SUPPORT!!! Still I can not see the videos and still my boosters which are gone because of the new installation are gone...

I did this too and i have lost all my boosters by doing this

No change on iPad. No Videos....

Can the Support help me? I wrote an E-Mail but I got no answer.