Hiphop_Rose

Level 2

Hi Rich- I will send you a message also :-) I would appreciate an answer.

Hi Rich- I will send you a message also :-) Why don't you just post your solution since so many seem to encounter this problem instead of just sending to each individually?

So you play on your mobile/tablet and you used your computer to play on Facebook where you level was set to 1? Did you ever connect to Facebook on your mobile? Make sure that you are logged into the right Facebook account as well. Let me know and I'll see what we can do :) You bet!! Thank you.

Are you sure you are using the same email address you used when setting up CandyCrush (even if that email address is no longer valid)?

I had sort of the same kind of problem -- when I connected to CandyCrush thru Face Book, I went back down to level one. Here is instruction King Care: Thank you for contacting King Customer Care. I'm sorry to hear about the issue with your progress in Candy Crush Saga! However, there is nothing to worry about as your…

Finally resolved. All actions was on Apple IPad. As it turned out I had two email addresses associated to candy crush. One that is no longer valid. Ended up going to Candy Crush game and clicking on King icon and logging out. Then logged back in with the old email that is no longer a valid. However, it worked to get my…