Ines_Gomes

Level 1

Hello, Thank you for your post. I have checked your game account and your game progress is saved and it is still available. You only need to go into the app and reconnect to the relevant Facebook/Kingdom account and your progress will return. To reconnect with Facebook please make sure first that you are logged in to the…

If the progress is on your Facebook then you should just need to do the Facebook troubleshooting in order for your game on mobile to sync up. Depending what OS you have, go through the steps given here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios…