Hi Katie! Which version of the game do you have installed? I suggest you update to the latest version here: https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8 for iOS or https://play.google.com/store/apps/details?id=com.king.candycrushsaga&hl=en for Android. Please also make sure you have the game connected…
The game was up to date. It was connected to FB. It was the only app that was running, and I always close all the other apps besides the one I'm using to save battery. I rebooted when it first happened. How are you gonna explain now? Like I said, the game error is not my fault.