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Hi Katie! Which version of the game do you have installed? I suggest you update to the latest version here: https://itunes.apple.com/en/app/candy-crush-saga/id553834731?mt=8 for iOS or https://play.google.com/store/apps/details?id=com.king.candycrushsaga&hl=en for Android. Please also make sure you have the game connected…
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The game was up to date. It was connected to FB. It was the only app that was running, and I always close all the other apps besides the one I'm using to save battery. I rebooted when it first happened. How are you gonna explain now? Like I said, the game error is not my fault.
