Kevin_

Game Expert

Hi, I am sorry to hear that you are having trouble with the synchronization across your devices. We will be happy to get you going but could you please Contact Support directly so that we can best guide you. 

Hi, I am sorry to hear that you are having trouble when trying to log back in with your Facebook account. Could you please try removing your Candy Crush game from Facebook which you can learn how to do so by following this link: https://www.facebook.com/help/170585223002660 After that please restart your device and try to…

Can you please try to update your current browser? If the issue persists, would you be so kind as to share a screenshot showing this update message you keep getting?

Hi @Cathy_Cacciola, I am sorry to hear you are having trouble with updating your game app, in this case I would suggest that you try reinstalling the game app instead to try to resolve this setback.

Hi, I understand that you are also facing issues at the top levels, so please contact support through the link previously advised so we can best further support.

Hi, I am sorry to hear that you are having trouble with updating your game. Would you be so kind as to confirm if you are playing through Facebook or use the Windows app version? Also can you please confirm the make and model of your device and a screenshot of the issue you face.

Hi, I am sorry to hear that you are having trouble with completing level 1474 for this long. Would you be so kind as to let me know what trouble are you facing in this level preventing you its completion?

Hi @Antonia43, I am sorry to hear that you are unable to make purchases. Could you please let me know what is preventing it? Are you getting any error messages?

Hi @Insertnicknamehere, I appreciate that you have pointed out this bug with the score of the reward lounge after the game closes. We really appreciate your input and rest assure that I forwarded your comments as it is really helpful to allow us to improve the game. Thank you and have a nice day!

Thank you for joining us! We love chatting and helping out, but we do all our conversations in English or available languages so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for understanding and…