Kevin_

Game Expert

Hi @Crossfire007, I am sorry to hear that you have lost your progress after playing for this long. We have prepared this guide I can't find my progress in the game – How to retrieve your levels to try to get you back on track, so please check it out! Have a sweet day!

Hi, I am sorry to hear that you have lost your saved boosters, we will be happy to get you going but could you please Contact Support directly so that we can best guide you. 

Hi, thank you for being a loyal player for this long and I understand that you would like to update your profile picture Facebook connected. In this case, please note that you can update your Facebook profile picture and this will directly update it within your game as well, just keep it may take some time for it to fully…

Hi, I am sorry to hear that you hav enot received your purchase. We will be happy to get you going with your purchase but could you please Contact Support directly so that we can best assist you. 

Hi @alhajahmdmhmd, we love chatting and helping out, but we do all our conversations in English or available languages so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for understanding and have a…

Hi @harsh_123, I am sorry to hear that you are having trouble with your candy Royale progress after asnwering a phone call. Please note that every device has a limit of how many apps it can operate at the same time, as well as battery saving configurations. That means that when you put the game in the background to do…

Hi @Chris-38, I am sorry to hear you are unable to finish level 2306. Could you please let me know what is preventing it or what issue are you currently facing?

Hi @nataliraiol02 , I understand you would like to have the option to watch Ads again. We have prepared a guide: Video ads disappearing or not available to help provide you with more information, so please check it out. Have a sweet day!

Thank you for joining us! We love chatting and helping out, but we do all our conversations in English or available languages so everyone can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you 😊 Thanks for understanding and…

Hi @marcita81, could you please share some additional details about what you are referring to? Are you having any trouble?