Comments
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Hey there @joaopauloit, do you still get the same error message or did something change? I would try to log out and back into the game if possible or check for updates as well to see if that helps.
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Hey @samhallgarth and welcome to the community! Thanks so much for reporting this. That definitely doesn’t sound right if your Gold Chocolate Box isn’t counting wrapped candies and then gets stuck spinning when you try to refresh. Could you please try fully closing and reopening Candy Crush Saga first, and also make sure…
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Thanks a lot for reporting this and for sharing the details @paulacalb, @cathyc73, and @nekocat! I checked with the studio and they're aware of an issue affecting Bubblegum Buddies for some players, where the event may appear with a countdown or related pop-up but not open properly for participation, and where rewards may…
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Happy anniverary Lim! 😋 I hope you had a splendid day and that you ate something tasty (like a cake or a pastry)!
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Hey there, I had another look at this now - as for the issues mentioned last week - that should have been fixed. As for the problem here, the studio is actively looking into this and are looking to fix it as soon as they can 🙏
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Hi @rosebud23! Thanks for reaching out. I’m sorry to hear you’re no longer receiving lives from your game friends even though you’re still sending them from the lives pop-up. Please try these steps first: Make sure the game is updated to the latest version Fully close and reopen the game Restart your device Check that…
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Hey @Woody Thanks for reporting this. I’m sorry you completed BubbleGum Buddies, keep getting the completion pop-up, and still haven’t received the rewards, that definitely doesn’t sound right. Could you please try these quick steps first? Fully close and reopen the game Check that the game is updated to the latest version…
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Hey there @Kittykat1962 and thanks for reporting this to us, of course we don't want ads like these in our game that doesn't give you your reward. To be able to report it internally and have it removed I need to know the following: Around when did you see the ad? What platform do you play on? (iOS, Android etc) What's your…
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Hey there @hdhdjdndmsk, thanks for reaching out - this can be resolved. Depending on the issue and platform though it can be that you'll need to reach out to either the store support, or our dedicated support via the game. Do you play on Android or iOS? We have several guides available here: Pending Purchases And if it…
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Hey @Lil'_Momma, when you say that it won't load - could you give us a few more details? Does the screen not show for you - or are you not able to play the mini-game? If you have any screenshots that's also super helpful!
