Marian

Level 2

Thanks a lot for your effort. During the last hour I solved my problem. I deleted Candy Crush on all my devices under the risc that the progress will go lost. After that I did shut them down to get the memory free. After that I reinstalled Candy Crush and I could log in. The progress was there. Nothing lost. The problem…

Hi Elsa, thank you very much for trying to help me. No, I am not using Facebook, I only play through the Kingdom. It must be something wrong with my account. When installing Friends I changed my password and at the same time I was logged in into Saga with the old one. I think this is my problem and only an admin can help…

Yes. My icon is empty, but if I look to my profile, it seems that I am connected. Trying to log off, I get an unknown error. After that I have to log on and when I enter the password I get no internet connection.

Hi @Elsa, I use iOS and the router is working normally. And yes, I can play Candy Crush Friends. I saw that in both games the same userid is used. However since I have installed Friends, Candy Crush Saga gets no connection to the server. The used version is the right one.