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No internet connection in Candy Crush Saga after installing Candy Crush Friends
Marian
Posts: 6
Level 2
after installing Candy Crush Friends I am not able to connect with Candy Crush Saga to the king server. Now I am playing the level 3949 and I have no idea how to save it. Candy Crash Friends is working fine. Could be possible to have 2 accounts with the same email address? Any idea?
Answers
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Hi @Marian, have you checked to make sure that your router is working properly? It should be if you can play one of the games. Where are you playing the game - mobile or computer? If it's computer, is it with a browser or Windows 10? I'll give you some troubleshooting below to try.
Browsers
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
IOS
Android
Please let me know if any of this troubleshooting worked for you. Also make sure that you have the latest version of Candy Crush Saga which is 1.139.0 -
Hi @Elsa,
I use iOS and the router is working normally. And yes, I can play Candy Crush Friends. I saw that in both games the same userid is used. However since I have installed Friends, Candy Crush Saga gets no connection to the server.
The used version is the right one. -
Are you trying to connect to Facebook? I know that there is a problem that some players are having when trying to connect to Facebook. I stopped playing through Facebook because of all the glitches. I think Friends you can only play through Facebook but Saga you have the option of choosing Facebook or the Kingdom. I only play through the Kingdom.
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Hi Elsa,
thank you very much for trying to help me. No, I am not using Facebook, I only play through the Kingdom. It must be something wrong with my account. When installing Friends I changed my password and at the same time I was logged in into Saga with the old one. I think this is my problem and only an admin can help me. No idea how I can contact one of them. -
Thanks a lot for your effort. During the last hour I solved my problem. I deleted Candy Crush on all my devices under the risc that the progress will go lost. After that I did shut them down to get the memory free. After that I reinstalled Candy Crush and I could log in. The progress was there. Nothing lost. The problem was the changed password in Friends, which did not match with the saved credentials in Candy Crush.
