PummyRaj Candy Moderator

Hello @Preeti27🤗 A Warm Welcome to the King Community! I am sorry to hear about the issue you are experiencing! Thank you for letting us know that you are using iPhone! Since how long have you been experiencing this connection issue? If it is just today/yesterday, there was a glitch in the game, that affected many Candy…

Thank you for replying back @kedade🤗 Is it an Android Tablet OR Amazon Kindle Tablet? I just need to make sure that you are playing Farm Heroes Saga! If so, can you check which version of the App you have right now? Also, can you post a screenshot after you click on Events tab? To post screenshot, tap on the 2nd icon…

Thank you for replying back @sdmndfghkamcr🤗 I too saw this feature in my iPad game few times! But, did not experience any issue! To report the issue, I must know your device specifications and the version you have, please!

Hello @RaquelMoraes🤗 A Warm Welcome to the King Community! I am sorry to hear about the issue with the purchases in your game! Can you please tell me which device you are using to play the game? Please reply by typing below🍫🍫

Hello @shreekrishna2018🤗 Welcome to the King Community! I am sorry to hear about the issue in your game! How long have you been experiencing this connection issue? Is it just today? If so, you might have noticed that everything is back to normal as the issue was resolved by the King team! If you have been having this issue…

Hello @Rencondit🤗 A Warm Welcome to the King Community! You might have noticed that the issue was resolved by the King team and everything is back to normal👍️

Hello @ohluanne🤗 A Warm Welcome to the King Community! I am sorry to hear that you lost your win-streak while the Connection issue was going on! Unfortunately, it is not possible to restore the win-streak manually😕 If you lost any of your purchased items or Gold Bars, you can send a complaint to the King Player Support…

Hello @manishmaurya🤗 Welcome to the King Community! I am sorry! I did not understand what you are trying to ask! Can you please rephrase? To reply back, you can type below🍫🍫

Yeah! I hope so too🤞 Thank you for replying back and informing that you are stuck at level # 4830. Can you post a screenshot of the level - after you click on Play?

Hello @kaylz118🤗 A Warm Welcome to the King Community! I need a clarification please! Are you experiencing "connection issue" in your game? OR is it a glitch with the Chocolate Box? Please reply by typing below🍫🍫

Hello @Lesiak85🤗 A Warm Welcome to the King Community! With the recent changes, if we are logged out of the game, game automatically starts us at level 1. Hence, please make sure that you are logged in using your regular account. Let me know how it goes🍫🍫

Hello @nannewbct and @Mary94523🤗 A Warm Welcome to the King Community! I am sorry to hear about the issue in both your games! I am assuming that you are playing the game on mobile devices. If you, you can send your complaint directly from your game by following below steps⬇️ Click on the Pink Cogwheel (Gear Icon) located…