My game has gone back to level 1. Where did my games go?

Lesiak85 · June 15

I was really far in the game. Now when I load it , it is back to level 1

kiara_wael · June 15

Hi and Welcome to our Community

Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.

Lesiak85 · June 16

Can't see how to email. I don't know my game ID.

PummyRaj · June 16

https://community.king.com/en/candy-crush-saga/discussion/455125/my-game-has-gone-back-to-level-1-where-did-my-games-go

https://community.king.com/en/candy-crush-saga/discussion/comment/3091862#Comment_3091862

Hello @Lesiak85🤗 A Warm Welcome to the King Community!

With the recent changes, if we are logged out of the game, game automatically starts us at level 1. Hence, please make sure that you are logged in using your regular account.

Let me know how it goes🍫🍫

My game has gone back to level 1. Where did my games go?

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