QueenB

Community Manager

Comments

  • Hi @r2jacobs I understand why this is frustrating, especially since this isn’t the first time you’ve run into it. I want to take a closer look and make sure we’re actually narrowing this down instead of going in circles. To help do that, could you share a few details next time you see the error? • What device you’re…
    in Why can’t you fix this situation Comment by QueenB 5:12PM
  • Hi EugeniaHonora, well… that’s one memorable anniversary 😅 I can hear how frustrating level 18707 has been, especially after so many attempts. Getting that close and still being blocked is rough, and I get why it feels endless. Some levels are intentionally tougher than others, but they’re never meant to feel impossible.…
    in Happy Anniversary! Comment by QueenB 3:41PM
  • Update: This issue has now been fixed. The problem with yellow candies not spawning on certain levels has been resolved, and there’s nothing you need to do on your side. Thanks to everyone who reported it and helped us flag it quickly. If you’re still seeing anything unusual, feel free to let us know 😉
    in ⛔ FIXED: Level 10611, 11069, 11895, 11924 not spawning yellow candies Comment by QueenB 3:26PM
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…
    in 10611 오류 Comment by QueenB 3:22PM
  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you ☺️ Tip: If…
    in niet ontvangen goudstaven Comment by QueenB 3:17PM
  • Hi @king9319 It is a bit unusual for levels to carry over but not gold bars or boosters, especially if you’re using the same device, so let’s try a quick resync first. If you haven’t already, could you try the following: • Log out of your account in the game • Close the game completely • Open it again and log back in •…
    in I lost my more then 10300 golden bricks while signing up for my gmail account Comment by QueenB 3:16PM
  • I’m really sorry about that 😣 I can understand why this was frustrating, especially after spending Gold Bars and using boosters you were excited about. What you described can sometimes happen due to a temporary glitch. It isn’t something that’s meant to happen, and in most cases it doesn’t repeat itself. If you haven’t…
    in 🚑 Urgent :Huge technical probleme that made my day the worst really Comment by QueenB 12:16PM
  • Hi @MrSentimental thanks for explaining what’s happening. I can see why this is frustrating, especially if it affected a race. When the Shop shows a “no internet connection” message or won’t open the payment screen, it usually means the game isn’t able to fully connect to the store service, even if the rest of the game…
    in Shop cannot be connected Comment by QueenB 10:04AM
  • Hi @janV1 thanks for taking the time to report this. I understand how frustrating it is to lose boosters and gold when the game crashes, especially if this has been happening for a while. Since this looks like the game crashing while running through Facebook/browser, could you please try the following if you haven’t…
    in superload Comment by QueenB 9:59AM
  • Hi @jaiFisher1 thanks for explaining. Just to double-check, is this still happening right now? Since you’ve already tried reinstalling the game, let’s look at a few other things that can affect lives and messages loading: • Make sure you’re connected to a stable internet connection (try switching between Wi-Fi and mobile…
    in no internet connection please help Comment by QueenB December 12
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