QueenB

Community Manager

Comments

  • @Lorena_Puntel Thank you for providing the details and the good news is that the Studio has found the issue and working on correcting this so I will keep you all updated once I know more 😉
    in Booster wheel not working - Edited by CM: Working on a Fix! Comment by QueenB 10:35AM
  • Hi everyone 👋 Thanks again for all the reports and details you’ve shared. I’ve checked with the team and we can confirm that there is an issue affecting the Booster Wheel, which is why some of you are seeing the timer stuck or not being able to spin. The team is already working on a fix, and we’re pushing to have this…
    in Booster wheel not working - Edited by CM: Working on a Fix! Comment by QueenB 10:33AM
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3486641#Comment_3486641 https://community.king.com/en/candy-crush-saga/discussion/comment/3486462#Comment_3486462 https://community.king.com/en/candy-crush-saga/discussion/comment/3486352#Comment_3486352 Hi everyone and Squirrely_Girl23 👋 Thanks for coming…
    in No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!) Comment by QueenB 9:05AM
  • Hi @Deallen and thanks for posting about this! Just so I understand correctly, what exactly is happening with the Booster Wheel? Is the countdown timer stuck and not moving at all? Or does it reach zero but still doesn’t let you spin? When was the last time you were able to collect a reward from it? If it happens again,…
    in Booster wheel not working - Edited by CM: Working on a Fix! Comment by QueenB 8:06AM
  • Hi @Uzmamurad143 If you’ve forgotten your email password, you’ll need to reset it directly with your email provider (for example Gmail, Yahoo, etc.), as we don’t have access to email accounts here. If you’re having trouble logging into your game account, you can contact Player Support directly from the game: • Open the…
    in Forgot my email password Comment by QueenB 8:00AM
  • Appreciate this @dia_candy 🙏
    in Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)! Comment by QueenB February 24
  • Hi everyone, Thanks again for reporting the recent freezing/crashing. I’ve checked internally and at the moment we’re not seeing a large spike in crash reports, so I’d like to gather a bit more detail to understand what’s going on. Some of you have provided the platform you are currently having this issue on but not…
    in Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)! Comment by QueenB February 24
  • Hey @lepu 🤩 First of all… finishing all the available levels is no small thing. That’s seriously impressive 💪 I’m really sorry it felt a bit underwhelming on the game side though 😔 Even if the game didn’t pop up a celebration, please know this is a huge achievement. Not many players get there. And from us here in the…
    in I finished and nobody cares Comment by QueenB February 24
  • Hi everyone 👋 Quick update on this, the team has identified the issue that was preventing the option to buy extra moves (or watch ads) from appearing at the end of a level. This should now be fixed ✅ Please fully close and restart your game, then try again and let me know if the option is back for you. If you’re still only…
    in No option to buy extra moves or watch ads after level ends - (Edited by CM: Fixed!) Comment by QueenB February 24
  • Hi @snix666 👋 Thanks CaramelKat for explaining that 😊 Just to add, if you’d like to check which frames you currently have available, you can do that directly in the game: Tap your profile picture on the top of the Saga map (where you can also see your inventory): Select Edit: Then go to the Frames tab: There you’ll see all…
    in Landmark frames Comment by QueenB February 24
Avatar