QueenB

Community Manager

Comments

  • Hey everyone, Just popping back in with an update now that the team has finished digging into what was going on with Prize Palooza. We found the root cause that stopped candies from being counted toward your score. This is why some of you kept playing levels but saw your progress stuck at zero… super frustrating, and we're…
    in ⛔ Under Investigation: Prize Palooza - Candies not counting towards progress. Comment by QueenB December 5
  • https://community.king.com/en/candy-crush-saga/discussion/578652/invisible-awards Hey there, and thanks for flagging this. This definitely isn’t how rewards are supposed to look, so I’d love to gather a bit more info to see what’s going on. A couple of quick questions that will really help us check this properly: Do you…
    in Invisible awards Comment by QueenB December 5
  • New Update! A quick heads up that the team has pushed a fix to stop this issue from happening again. So from this point on, your boosters and items should stay safe. If you were already affected earlier today and things disappeared, please let us know your game ID. It also helps if you remember roughly when it happened.…
    in Inventory/Boosters Lost - (Edited by CM: Under investigation)! Comment by QueenB December 5
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3444926#Comment_3444926 This is super helpful and thanks for sharing! The good news is that the studio has found the issue and a fix has been sent so you should not have to go through this again. Keep an eye in your game!
    in Inventory/Boosters Lost - (Edited by CM: Under investigation)! Comment by QueenB December 5
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3444933#Comment_3444933 I'm so sorry it happened to your game and I've got your back on this 😉 and the good news is that the studio has fixed the issue 🙌
    in Your Year Unwrapped Comment by QueenB December 5
  • Hi everyone, We’re aware that some players have suddenly lost their boosters, and we know how upsetting that is. The team is already investigating the issue. This may happen in the latest game version (1.317.x), especially if the game is restarted without an internet connection. We’re still investigating but we wanted to…
    in Inventory/Boosters Lost - (Edited by CM: Under investigation)! Comment by QueenB December 5
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3444858#Comment_3444858 Hi @camari1010 , thanks for reaching out and thank you @christinewupp for spotting this and looping us in. Could you tell me a bit more about what happens when you try to login on store.king.com? A couple of things that would really…
    in Gift Card Issue Comment by QueenB December 5
  • Oh yes, I’ve seen the teaser too @Alienscar 👀🍬 I’m also super excited to find out how many levels I passed this year… and all the other fun little facts about my 2025. I’m secretly hoping I passed at least a thousand levels. Let’s see if I’m right 😄 If you tap the little Candy Unwrapped widget on your Saga map, you should…
    in Your Year Unwrapped Comment by QueenB December 5
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3441760#Comment_3441760 This is absolutely lovely Elsa 🤩 Thank you so much for putting this together and turning everyone’s posts into such a sweet video. I really appreciate the time and heart you put into things like this. It brings a lot of positivity to…
    in Let's share Thanksgiving recipes, family stories and more!! Comment by QueenB December 5
  • Hey @Alienscar , thanks for flagging this again. I get why this one is driving you nuts. We’ve been able to reproduce the behaviour on our side as well, and you’re absolutely right, it shouldn’t be showing “new comments” when there aren’t any. We’ve already passed this on to our platform provider so they can dig into…
    in This community needs sorting out: It is not functional for its purpose Comment by QueenB December 5
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