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I've been trying to reset my account password, but email never reached my mailbox. Please help look into this.
Okay good @1635002051, let me see if I can reach out to support so they can have a look at your message. Please keep an eye on your inbox 😉
Spam box also not there.
Raised a ticket to help reset already also.
Thanks for the extra details @1635002051
Just to check, you've checked your Spam folder as well right? It can sometimes be there…
Also, have you reached out to Player Support yet?
My game had issues so I reinstalled, when I tried logging using the password I set, cannot login, and cannot reset.
Tried all the ways, checking my mailboxes, nothing came up.
Hi @1635002051
I’m sorry to hear you’re having trouble resetting your password.
Just to better understand what’s happening, are you trying to reset the password for your King account, and have you already contacted Player Support from inside the game about this?
You can contact them by going to:
Settings cogwheel → Account & Help → Help Center → choose a topic → scroll down → Contact Us
Also, did something happen to your game progress recently, such as your game starting again from level 1 or showing the wrong level?
If you can share a little more about what happened, we can guide you in the right direction.
@CommunityTeam
Edited by CM:⛔️That’s too much personal information - Check our House Rules.
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
