QueenB

Community Manager

@kiara_wael @MountainMom @PummyRaj @bearwithme We've got a message from the Candy Team 🤩

Hi @Jozillla I hear you. If you planned your last pushes and purchases around the timer you could see, it absolutely makes sense that this feels unfair and I’m really sorry it landed that way for you and other players. We’ve shared this feedback with the team, especially around how the timing is shown and how it connects…

Hi everyone, just jumping back in with a bit more clarity now that we’ve had a chance to look into what happened with the end of the Music Season. First, thank you for your patience. I know a lot of you were working hard on your last tapes, and the timing felt confusing. When this was first raised, we shared that it had…

Hey everyone, Just popping back in with an update now that the team has finished digging into what was going on with Prize Palooza. We found the root cause that stopped candies from being counted toward your score. This is why some of you kept playing levels but saw your progress stuck at zero… super frustrating, and we're…

https://community.king.com/en/candy-crush-saga/discussion/578652/invisible-awards Hey there, and thanks for flagging this. This definitely isn’t how rewards are supposed to look, so I’d love to gather a bit more info to see what’s going on. A couple of quick questions that will really help us check this properly: Do you…

New Update! A quick heads up that the team has pushed a fix to stop this issue from happening again. So from this point on, your boosters and items should stay safe. If you were already affected earlier today and things disappeared, please let us know your game ID. It also helps if you remember roughly when it happened.…

https://community.king.com/en/candy-crush-saga/discussion/comment/3444926#Comment_3444926 This is super helpful and thanks for sharing! The good news is that the studio has found the issue and a fix has been sent so you should not have to go through this again. Keep an eye in your game!

https://community.king.com/en/candy-crush-saga/discussion/comment/3444933#Comment_3444933 I'm so sorry it happened to your game and I've got your back on this 😉 and the good news is that the studio has fixed the issue 🙌

Hi everyone, We’re aware that some players have suddenly lost their boosters, and we know how upsetting that is. The team is already investigating the issue. This may happen in the latest game version (1.317.x), especially if the game is restarted without an internet connection. We’re still investigating but we wanted to…

https://community.king.com/en/candy-crush-saga/discussion/comment/3444858#Comment_3444858 Hi @camari1010 , thanks for reaching out and thank you @christinewupp for spotting this and looping us in. Could you tell me a bit more about what happens when you try to login on store.king.com? A couple of things that would really…