QueenB

Community Manager

Comments

  • https://community.king.com/en/candy-crush-saga/discussion/513915/venting-and-done Thanks for sharing this 🙏 I get why you’d be frustrated. I just want to understand a bit better what happened on your side so I can look into it. Do you remember which level or levels you saw this change on after your purchase? And was it…
    in Venting and done Comment by QueenB November 26
  • https://community.king.com/en/candy-crush-saga/discussion/513912/i-already-buy-smaller-purchase-but-no-coming-to-my-games Hi there 👋 Thanks for sharing this with us. I just want to understand a bit more about the smaller offer you mentioned. What was it about that bundle that you liked, the price, the amount of items, or…
    in I already buy smaller purchase, but no coming to my games Comment by QueenB November 26
  • https://community.king.com/en/candy-crush-saga/discussion/513882/gold-bars Hi 👋 Thanks for letting us know! Before sending you straight to Support, let’s try a couple of quick checks: Restart the game Make sure you’re logged in with the same account you made the purchase on Double check your Gold Bar total (sometimes it…
    in Gold bars Comment by QueenB November 25
  • https://community.king.com/en/candy-crush-saga/discussion/513881/stuck-on-level-20371-for-more-than-10-days Hi there 👋 I can feel how frustrating that must be, some levels can really dig their heels in. A couple of quick things that might help: Make sure the game is fully updated Try checking YouTube for “Candy Crush…
    in Stuck on level 20371 for more than 10 days Comment by QueenB November 25
  • https://community.king.com/en/candy-crush-saga/discussion/513880/purchase-coins Hi there 👋 Sorry to hear the coins didn’t show up, that’s definitely frustrating. Just to understand the situation a bit better, were these coins purchased with real money or were they part of a reward from an event? If it was a real-money…
    in Purchase coins Comment by QueenB November 25
  • https://community.king.com/en/candy-crush-saga/discussion/513878/after-shutting-down-my-phone-and-have-played-for-a-few-hours-after-i-go-back-in-i-ve-noticed-that Hi there, and thank you so much for calling this out 🙏 I’m really sorry this happened! I’ve just flagged your message directly to the studio so they can take a…
    in After shutting down my phone and have played for a few hours, after I go back in I’ve noticed that Comment by QueenB November 25
  • https://community.king.com/en/candy-crush-saga/discussion/513875/my-account-cannot-connect-to-my-facebook Hi there 👋 I took a closer look at your account using the number shown on your avatar, and the good news is that your game progress is safely backed up. The latest level I’m seeing on your profile is level 8400, so…
    in My account cannot connect to my Facebook Comment by QueenB November 25
  • https://community.king.com/en/candy-crush-saga/discussion/512790/last-life-warning Thanks so much for taking the time to share this idea with us 😃 I totally get why an earlier “last life” reminder would feel helpful. A lot of players like having that extra bit of heads-up, especially when they’re deep into a level streak.…
    in Last Life warning Comment by QueenB November 25
  • https://community.king.com/en/candy-crush-saga/discussion/513812/what-is-wrong-with-my-name-pizzaboi Hey there @Pizzaboi Just double-checking, are you trying to change your in-game name from “Bart” to “Pizzaboi” and running into that error message? If so, the system might be blocking the name because of how the filters are…
    in What is wrong with my name Pizzaboi Comment by QueenB November 24
  • https://community.king.com/en/candy-crush-saga/discussion/513206/savable-pins Hey @junior0141 , that’s actually a really thoughtful idea! We’ve seen a few players mention they’d love to go back and admire their Pins once the collection ends, especially the ones they worked hard to unlock. I’ll pass this suggestion along to…
    in Savable pins Comment by QueenB November 24
Avatar