QueenB

Community Manager

Hi @Lynsday_rebecca I’m really sorry this has added extra stress on top of the competition. You’ve clearly put a lot into this already, and making it this far is no small thing. Now that the visa part is sorted, I hope that’s one less thing on your mind and you can focus on the rounds ahead, one step at a time. I’m really…

Thanks for the tag @Alienscar and for the support! Hi @Nursyanadz 🙂 Thanks for your message and I know this situation can be a bit stressful, but there is a way forward. Since you can’t access your old email, here’s what you need to do: Create a new account using your new email address Open the game and make sure it’s…

Hi @Flora2 , thanks again for your patience 🙂 I’ve checked with the team, and they’ve now replied to your ticket with the next steps. Since you no longer have access to your old email address, the way forward is: Create a new account using your new email address Install the game on your device and connect it to this new…

Hi @Alienscar , thanks for jumping in and clarifying that 🙂 You’re absolutely right that this looks like a template message meant to help other players contact Support. In my reply, I focused on the main concern behind the message, which is about fairness and whether unusually high scores could be investigated: ​Could…

Hi @Flora2 nd thanks for explaining your situation so clearly 🙂 You’ve actually done the right thing already by contacting Player Support, especially since you no longer have access to your original email address. Only the Support team can help restore your game on your new device. I can see you’ve already reached out,…

Hi @medkour 😊 That message means the Season Pass feature is currently taking a short break in your game. The Season Pass is an event where you can progress through levels and collect rewards along the way. Right now, it’s simply not active, so you won’t be able to access it for the moment. No worries though 👍 As long as…

Hi @angelicious74 Your multiplier tokens should normally appear just below the leaderboard, where you can choose to activate them during a round. If you’re not seeing them there anymore, the most likely reason is that they’ve already been used in earlier rounds. Once all multiplier tokens have been used, they won’t show up…

Hi @nurseannie At the moment, once a multiplier token has been activated, it can’t be restored or reversed. I know that’s not ideal, especially during a competitive event. If you feel this happened without any interaction at all, I’d recommend reaching out to Player Support so they can take a closer look at your account.…

Hi @Chichigreen and thanks for taking the time to share this with us 🙂 I understand why this might feel unusual or even frustrating, especially in a competitive event like All Stars where scores can change quickly. What you’re seeing can often be explained by how multiplier tokens work. When players use these, they can…

Hi @Lynsday_rebecca Thank you again for your patience, I’ve now confirmed this with the team. To answer your question as clearly as possible: 👉 To take part in the Live Final, players need to have valid travel documentation (including any required visa). 👉 Having a visa application “in progress” on its own does not…