QueenB

Community Manager

Comments

  • https://community.king.com/en/candy-crush-saga/discussion/comment/3438436#Comment_3438436 Very happy to hear this and thanks for letting us know 🤗
    in Tournament scoring reverts to -5 - (Edited by CM: FIXED)! Comment by QueenB November 20
  • https://community.king.com/en/candy-crush-saga/discussion/513656/i-didnt-receive-my-purchase Hi there 👋 Could you tell us what kind of purchase you made? Was it something you bought with Gold Bars inside the game? Or was it a purchase from the store (like a bundle or booster pack)? This helps point you to the right…
    in I didn't receive my purchase Comment by QueenB November 20
  • https://community.king.com/en/candy-crush-saga/discussion/513654/anuncios-y-recompensas Hi there and welcome 😊 Thanks for reaching out. I understand how frustrating it can be when ads stop appearing, especially if you rely on them for rewards. Just a quick note that our community mainly communicates in English so that more…
    in 🎥 Why don't I see video ads in my game? Here’s what you need to know! Comment by QueenB November 20
  • https://community.king.com/en/candy-crush-saga/discussion/513639/hace-15-dias-no-puedo-iniciar-una-carrera Hi Susana 👋 Thanks so much for your message! We mostly speak English here in the Community so that more players can jump in and help each other. Would you mind posting your question again in English? It will make it…
    in Hace 15 días no puedo iniciar una carrera Comment by QueenB November 20
  • https://community.king.com/en/candy-crush-saga/discussion/513629/denize-has-been-invited-to-a-tea-party-with-four-other-female-oriental-dragons-from-movies How cute is this little dragon tea party 😃 ☕🐉 Denize looks like she’s living her absolute best life here. Love the crossover energy, she fits right in with the movie…
    in Denize has been invited to a tea party with four other female oriental dragons from movies! Comment by QueenB November 20
  • Hi everyone 👋 Just popping in with a quick update on the Star Tournament issue. The team has been working on a fix, and it should start rolling out today. Once it lands on your game, the Star Tournament should begin counting stars normally again (no more negative numbers or progress stuck at zero 🤞). Please keep an eye on…
    in Tournament scoring reverts to -5 - (Edited by CM: FIXED)! Comment by QueenB November 19
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3438197#Comment_3438197 Thanks for getting back to us 🙏 I know how frustrating this must feel, especially when you just want to sit down and enjoy the game without all the extra headache. The good news is that the game does seem to run properly for you on…
    in Game stil reverting to lower levels ( 3rd time I have posted this) Comment by QueenB November 19
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3437766#Comment_3437766 Hi @debs0630 , thank you so much for trying all those steps and for sticking with us through this. At this point it definitely looks like a corner-case issue connected to the browser version on Facebook. Since your game is showing…
    in Game stil reverting to lower levels ( 3rd time I have posted this) Comment by QueenB November 18
  • https://community.king.com/en/candy-crush-saga/discussion/comment/3437389#Comment_3437389 Hi @debs0630 , thanks for your patience! I’ve been following the thread and wanted to jump in. What you’re describing is not a progression issue. You are on the correct level on your map. The real issue is that the wrong game board…
    in Game stil reverting to lower levels ( 3rd time I have posted this) Comment by QueenB November 17
  • https://community.king.com/en/candy-crush-saga/discussion/513507/access-lost Hi @ajanace 👋 Thanks for reaching out, that sounds really stressful. Just to understand better: When you open Candy Crush now, are you back to level 1, or is it just not showing as connected to Facebook anymore? Are you playing on mobile (Android…
    in Access lost Comment by QueenB November 17
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