Welcome to the Candy Crush Saga Community
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Hi everyone! Welcome to the community. Please see this blog here for the steps to follow if you have lost some of your progress. The Blog includes lots of steps on how to fix this problem yourself :-) If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost…
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Hey Cez and Elsa Want to thank you guys for helping me out, my progress is back. Yay! I can finally start playing again. And @Cez, have replied to you on private message about my email ID. Thanks again.
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Hi Elsa My User ID is 10019495993. I still haven't received any messages, on email or Facebook. Could you please try and get the King Admin to restore the levels now? Or else I'll be simply giving up on this issue.
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I'll wait a couple of days and then give up. By far, this is the wierdest and most annoying experience with any customer care who won't even respond.
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Elsa, I have waited for two more days now. No response from King Admin or anyone else, neither on Facebook nor on my registered E-mail.
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Also, if it isn't a safety or a confidential concern, I can provide my email address here on this thread so that either you or someone from the team can contact. Please let me know.
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Yes, thank you Elsa for the information. I filled the contact form (just a question, there was no option for lost progress, the options were: Problems with my game/purchases/general and then in the game part, I chose 'game didn't save'). It is Tuesday and I haven't received any mail still. I'll be glad if you can directly…
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I tried the troubleshooting. Didn't help. I have filled the contact form. Nothing happened. But how to add levels manually? Can you please guide step by step because I don't have any option like that in my app. I really need the progress back so bad!
