If you read my post, you'll see that I mentioned I'm using the app - my account (on the app) is through Facebook to save my progress, I'm not playing through Facebook.
My Internet speed is fine - on 43mbps and it's the same when I'm using data or WiFi. I'd already stated that I've reconnected to Facebook and the app is up to date. Copy and pasting an answer isn't helpful when the original post answers your answer!
Can this be rectified please. I'm now an ugly cat and I want my profile pic back. The only time I've had a cartoon avatar is when I've nit been connected to Facebook. I've disconnected and reconnected to Facebook and it's definitely working so I shouldn't be a cat, I should be me. All of my friends are now cartoon avatars…