Well that is interesting. I filled out that form over a week ago. The email reply told me to come here to the community. Sounds like a catch-22 with no resolution. Will fill out the form once more (per your request). Maybe someone will look at the problem..
I followed all of the available troubleshooting suggestions prior to writing the above post. Note the last line of the comment, lost my boosters. Game still hangs if in background too long. This was not a problem until the 4/1/202 Android security update was loaded on 4/4/2020.