supersue

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Not getting lives from friends
I get the mailbox symbol but when I click on it, it won't open, therefore I can't get any lives or help that's been sent to me. Has been like this for some weeks. I have cleared my cache, several times, but it keeps happening, almost every day.
game won't unlock at level 40-41
The game won't unlock, it's been weeks, everytime I log in it has reset to 3 days and it won't let me ask friends for help.