Not getting lives from friends

supersue

I get the mailbox symbol but when I click on it, it won't open, therefore I can't get any lives or help that's been sent to me. Has been like this for some weeks. I have cleared my cache, several times, but it keeps happening, almost every day.

KingsPinn

Try accessing it in another browser... 

I'm sure that if you can't access it then it means it's empty. That's how it works on mobile anyway. 

There are a couple of tech tips here that might also help: 

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out