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I get the mailbox symbol but when I click on it, it won't open, therefore I can't get any lives or help that's been sent to me. Has been like this for some weeks. I have cleared my cache, several times, but it keeps happening, almost every day.
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Try accessing it in another browser...
I'm sure that if you can't access it then it means it's empty. That's how it works on mobile anyway.
There are a couple of tech tips here that might also help:
https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out
