Candy Crush Soda Saga

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Candy Crush Soda Saga

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Candy Crush Soda Saga issue

I was stuck on 541 and had 1 more jam to spread, I had no more points so I bought more points but it went back to saying I needed to buy more again so I did, now I have a double charge on the card I am using. on top of that, as I was trying to get these points, the screen froze up and it cancelled the screen which I was about to finish with the points I was buying (Even though It tricked me into buying twice. Please credit me the full 2 charges of $9.99 to the card I used and I will try and still enjoy this game without being tricked into these buying schemes.

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Tony_Mc

Hi Jim,

Thank you for posting this here on King Care.

I have sent you a private message again, visible for you in your inbox. Please do follow the instructions as explained.

A quick way to resolve these is this:

1. Go to Settings in your Facebook account.

2. Click on Payments

3. Click on Purchase History

4. Find the purchase you had a problem with

5. Add a comment explaining what the issue was and then click on "Dispute this purchase."

As soon as we have this information we'll be delighted to investigate this further for you.

@JillyJill Thanks for your help here :-) I still have the Contact Us option at the bottom of the page https://care.king.com/en/contact

Kindest regards,

Tony - King Care Team

JillyJill

Hi Jim,

Thank you for contacting King Care!

I will forward your payment issue to a King moderator. You should receive an answer by tomorrow sometime because they are not there now. I would have forwarded you to the home page where it says contact us but that option is no longer available for some reason. Someone should be contacting you within the next 24hrs, most likely through your messages. The message icon is located in the top right where your avatar is.

Thank you for your patience,

Jilly

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Accepted answers

All comments

JillyJill

Hi Jim,

Thank you for contacting King Care!

Thank you for your patience,

Jilly

Tony_Mc

Hi Jim,

Thank you for posting this here on King Care.

I have sent you a private message again, visible for you in your inbox. Please do follow the instructions as explained.

A quick way to resolve these is this:

1. Go to Settings in your Facebook account.

2. Click on Payments

3. Click on Purchase History

4. Find the purchase you had a problem with

5. Add a comment explaining what the issue was and then click on "Dispute this purchase."

As soon as we have this information we'll be delighted to investigate this further for you.

@JillyJill Thanks for your help here :-) I still have the Contact Us option at the bottom of the page https://care.king.com/en/contact

Kindest regards,

Tony - King Care Team

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I am wondering why my game has reset twice in the last 2 weeks. I do play every morning. I was in the 300 plus days and it reset saying I hadn’t played the day before ( game did an update) and then I was on day 8 and it told me I hadn’t played the day before.
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I tried to purchase a 9.99 purchase several days ago. It was denied, then yesterday it went through and shows on my Bank account and in my Google account but the Items purchased did not show up in the game. I either need a refund or purchased items put on my game.

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Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!

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