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help with new droid phone

mill2131mill2131 Posts: 7
in Support

This is regarding my husband's progress level (1488) on a droid phone.  He never had a facebook account.  We were told his progress would transfer over to new phone but he is on level one.  Is there anyway to restore his progress

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Answers

  • MarkHawkMarkHawk Posts: 4,061 Community Manager

    Hi mill2131,

    I can assist in getting the game progress back in Candy Crush Soda Saga.

    Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact and solve the issue.

    Kind regards,

    - Mark, Team King Care


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  • mill2131mill2131 Posts: 7

    Hi mill2131,

    I can assist in getting the game progress back in Candy Crush Soda Saga.

    Please notice that we require direct contact from a player in order to verify ownership of the game account. This can be arranged by letting the person with the issue log into King Care and post a request to have the levels restored. Once done a King Care moderator will get in contact and solve the issue.

    Kind regards,

    - Mark, Team King Care

    Mark, thank you for responding. Problem is he does not have a facebook account to create a login on King Care. Does he have to create one?
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