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After getting a new phone, I've been put back to level one? I was on 1460???ish

Betsy_BearBetsy_Bear Posts: 2
in Support

I have transferred all my data to my new phone but the game has put me back to level one. Please can you help?

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Answers

  • dsa44dsa44 Posts: 2

    When you launch the game there is a "gear" icon for settings.  The third icon over, I think, will let you sign in and you will be at your previous level.  Provided, of course, that you had a King account on the old device. However, when I got a new phone upgrade and did this, none of my bonuses where there.

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  • Hey! Would you like to give us your opinion?

  • Betsy_BearBetsy_Bear Posts: 2

    Nope, I'm still on level one?

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  • dsa44dsa44 Posts: 2

    If you have access to your old phone, try to use Helium to do a full backup of Candycrush. I followed this guide, and I am back at my advanced level and all my bonuses are there too!

    http://blog.chaucery.com/2014/09/transfer-candy-crush-from-one-android.html

    Hope it works for you as it did for me.

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