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Game freezes or becomes v-e-r-y slow,

MW6MW6 Posts: 2

Overrides setting to not play theme music; happens on desktop, laptop, Android tablet. Restarting does not help, nor clearing caches, etc. Reinstalled and same issue except all boosters, etc. were lost.

Answers

  • CezdiamondCezdiamond Posts: 6,503 Community Manager

    Hi MW6- ย Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

    Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

    You can find more information on our latest Blog too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5

    Let me know how you get on :-)

    Have a sweet week!ย 


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  • Hey! Would you like to give us your opinion?

  • MW6MW6 Posts: 2

    Cezdiamond, I may have inadvertently led you astray. I am not playing in a browser, I downloaded the app to my devices but the login is via Facebook. None of the above helped with my issue.

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