Unlimited Lives/Time not being used

Karen-42

I get unlimited lives/time for 15 minutes, 30 minutes or 2 hours whatever, and it always uses my 5 lives that I have and the time counts down, but it never gives me the actual lives.  IF you're giving lives,  why are you not recognizing it?  I have used it through FB on my computer, on my phone and tablet.  All turns out the same.  Yesterday I had 5 lives and 2 hrs of unlimited time.  After about 15 minutes my 5 lives were used up and the unlimited time counted down so I had 1 hr 45 minutes left.  Yet never can play unlimited.  Can you please advise the issue or fix the problem?

Wunderbaum

Hi Karen!

I think all the unlimited lives features are with a timer where you can play levels without having to ask for extra lives.

During the time with unlimited lives you should be able to play/replay levels without worrying how many lives you have left.

If its not working then I suggest you try the following steps:

1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page.

2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/ 

3) Try the game in another browser - for instance Google Chrome or Firefox

4) Make sure you have other tabs closed

5) Try disabling any plugins and extensions in your browser

6) Check if your Antivirus and/or Firewall settings is affecting the game

Also I suggest you try the game on King.com. Please follow this step by step instruction on how to sync your game progress between Facebook and King.com:

1) Go to King.com and login, then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

You can aloso see the steps here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

Cheers 

Wunderbaum

Hi Karen!

I think all the unlimited lives features are with a timer where you can play levels without having to ask for extra lives.

During the time with unlimited lives you should be able to play/replay levels without worrying how many lives you have left.

If its not working then I suggest you try the following steps:

1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page.

2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/ 

3) Try the game in another browser - for instance Google Chrome or Firefox

4) Make sure you have other tabs closed

5) Try disabling any plugins and extensions in your browser

6) Check if your Antivirus and/or Firewall settings is affecting the game

Also I suggest you try the game on King.com. Please follow this step by step instruction on how to sync your game progress between Facebook and King.com:

1) Go to King.com and login, then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

You can aloso see the steps here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website

Cheers