Please help

Question

I have been communicating with you for the past 4-5 weeks.  I am currently on level 522, and for the past 4-5 weeks it keeps going back to level 1 and then a few days later or if I keep trying to sign in and out I get my level 522 back. What's  up with that.  It booted me back once again yesterday to level 1 and still won't let me back to level 522.  Please put my level back

Creative_Elsa · Answer

Hi @DLennertz, sorry that your message got
lost in the transition from the old community to the new community.  Do
you still need help with this?  Please don't hesitate to contact us again
because now we are on top of all new messages.

As a Soda player, how would
you like to help with the 5 year celebration coming at the end of this
year?  Please visit this link and complete the survey.

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

Lady_Choo · Answer

Hi DLennertz,

I am so sorry that you have had to wait so long for a reply. We are currently in the process of catching up with older ones now we have caught up with more recent posts. There has been a backlog.

Did you get the game sorted or can I help you with it?