Candy Crush Soda Saga

April.clore

This is the second time I've had issues with this game. None of the others do it. Just keeps telling me to go online and download more episodes and I have done everything it had told me to do to make sure it's working properly

QueenB

There is a workaround for this and that is to clear the cache on your Google Play Store. Give these steps a try:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache. Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Reboot mobile and you should now be able to install the game.

If this does not help, as a last resort, try re-installing the game, it usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/ Kingdom at this stage will be lost.

However, all the progress that is currently saved on Facebook/Kingdom can easily be retrieved, once you have reconnected the device successfully). Regrettably, you will lose any saved boosters and messages.

I would recommend using these up before re-installing, if possible.

Hope this does the trick

/QueenB

QueenB

There is a workaround for this and that is to clear the cache on your Google Play Store. Give these steps a try:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache. Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Reboot mobile and you should now be able to install the game.

If this does not help, as a last resort, try re-installing the game, it usually fixes most issues (please note that any progress on the mobile device that has not been synchronized with Facebook/ Kingdom at this stage will be lost.

However, all the progress that is currently saved on Facebook/Kingdom can easily be retrieved, once you have reconnected the device successfully). Regrettably, you will lose any saved boosters and messages.

I would recommend using these up before re-installing, if possible.

Hope this does the trick

/QueenB