Why is my avatar not moving as i progress, nor gifts opening as i reach the levels

Question

My avatar isnt progressing as i reach new levels, nor are the gifts opening i reach.

Creative_Elsa · Answer

Hi @Esther-15, sorry that your message got
lost in the transition from the old community to the new community.  Do
you still need help with this?  Please don't hesitate to contact us again
because now we are on top of all new messages.

As a Soda player, how would
you like to help with the 5 year celebration coming at the end of this
year?  Please visit this link and complete the survey.

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together

Esther-15 · Answer

Hi Becki,

Thank you for posting on King care. I am sorry you are having issues.

Before we can rule anything out, we need you to try the troubleshooting here and see if it helps.

Thank you :)

I tried all the troubleshooting including removing the game and reinstalling but nothing has worked. And now with the new update you can’t even scroll through the right hand side menu thingy! My avatar keeps being on level 586, but I’m actually at 947! This now mean I have to scroll through the old fashioned way clicking on those vortex thing a gazillion times. Please help as you game is really good but has now become completely unplayable for me

Lady_Choo · Answer

Hi Becki,

Thank you for posting on King care. I am sorry you are having issues.

Before we can rule anything out, we need you to try the troubleshooting here and see if it helps.

Thank you :)