Game always starts at same level

John_Rand

My game always starts on level 1105 on all of my devices when I’m really on level 1580+

Also I have never got any of the rewards along the way for unlocking all of the other levels on gettting up to where I am now. How do I make it so I don’t have to scroll through so many screens all of the time to the level that I am actually on?

Lady_Choo

Hi John, 

Info about the gift boxes here

https://care.king.com/en/candy-crush-soda-saga/passing-gift-boxes-and-not-getting-rewards

And also there us still an issue of having to scroll up to the correct level. The team are aware of this and are investigating. 

Sorry I can't be any more help at this time.

QueenMia

Hello John,

I hope you're feeling great today!

I would like to know if you're still experiencing the issue? And if so, if you have tried to re-install the game and/or do the updates?

The Studio have fixed the issue but it is still happening for a few players, so just want to make sure it's all good with you now :-)

Please let me know. Looking forward to hearing back from you.

Until then, have a Fun-tastic day!

- Mia