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I have been playing for almost two weeks. Every time I pass my gift box, I don't get my gifts. When will I get them? Help me here. i have been writing to you over and over.
Thanks Cat, I checked back just in case or it wouldn't have shown you again. Could you do me a huge favour and write in the box where it says answer this question, rather than the comment under mine...as stupidly that's where the notifications die. I suspect that's why so many miss comments as moderators comment there too but nobody gets notified lol. I don't want to miss any more posts
I wonder if the care team are all away? Are you sure if was definitely a King team thing? The only reason I ask that is a long time ago they used to have the ability to live chat on here. But it was only office hours and I know that this office isn't based in England when it says Europe, but more actual Europe. There are some floaters that float in here and also the Paradise bay forum but we have a small team we work with and report to so I wouldn't have a clue how to get on to them.
I have definitely added you to the list. If you haven't heard anything back by Wednesday night, post in the big box again so I get notified, and I will give her a nudge. I don't know what else she does for King that isn't King care, but she is going to need a loooooootttttt of coffee on Tuesday lol. She is pretty good though
And yes computer bots! I used to get them a lot when I emailed paradise bay support. I used to get quite ratty too. And one day I called the bot stupid and it turned out not to be. Oops! At the end of the day though, I understand your frustration. Regardless of whether they are freebies or not, they were promised. I hate to say though that if it is an issue, they will probably have to manually add as the Fix list (design studio not King care) is rated depending on importance and it might not be as soon as we like, based on other games.
Have a good day
Its almost like its been programmed wrong, in which case it either needs ammending to show the correct offer, or changing so you do get it.
I hope you get this since I hit the box you ask for. I upgrade, but I none of my boosters. But I did get my time. it's weird.
Hey you're a cat again! Much better
P.S. I hate chocolate too! It made me quit, I don't like quitting but that really got me mad so I moved to another game lol.
Hi Cat,
I'm sorry that I don't pass as a human, I cannot have had my coffee when you saw my post
Unfortunately for some reason when someone answers as a comment, we don't get the notification. I assume you are playing on the windows 10 app for which the troubleshooting is here. Until you wrote an answer rather than a comment it wasn't showing.
Had I realised you had replied, I would have also warned you there will be a little wait as a lot of the King care team were on leave due to the Easter Holidays. There is only a skeleton staff ever around at Weekends anyway. I may look inhuman in my replies, but I am actually a official forum helper. Volunteer, which is good because I don't stick to office hours and was here from around lunchtime until 2am this morning. I am also only a player. So I can give links and suggest things and if that doesn't work, add it to the long list of issues we need to pass on to Cez the moderator. She will see it when she gets in the office tomorrow, but it might be a couple of days before you get a response from her.
As to the avatar, you need to go to the top of the screen, click on the avatar up there, it will open your profile, and there will be a little x on the picture, do that then chose another one. Its automatically generated unless changed and will be different to the Kingdom.
Try the troubleshooting, but unless I hear otherwise, I will add this to the pile of things for Cez to check into. She can actually check your game account and see if there is a problem.
Have a nice day
Now I'm coming up on 691. Another gift box is next. I just did the chocolate which I HATE, I would have gotten through quicker of I had my BOOSTERS. I still haven't heard from anyone. and the game or anyone from the game hasn't given me my loss gifts.
I am sorry that you have not yet had a reply. I think you must have been emailing the team rather than writing on here as I see this is your first post.
Can you tell me which device/OS you are using and I can get you the troubleshooting links.
Also was it within the main game or a mini game?
Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels?
There is an issue which makes your avatar stuck in a level and even though you defeated that level and can progress, your avatar is stuck on that level, which is blocking you from getting the rewards.
The way to solve this is to scroll back until you found your avatar picture and then defeat that level again. This should unstuck your avatar and place it on the level you are currently playing. You will not get the rewards that you're owed but just get back to me after you do that, let's see if it solves it and then I will compensate you for the issues.
Let me know if this works for you! I'll be waiting for your reply.
Cheers,
Xarly
Hi Cat,Sorry for getting back to you a bit late. We think we might have solved this one but we need you to help us out. Can you please check where your avatar is in terms of levels?There is an issue which makes your avatar stuck in a level and even though you defeated that level and can progress, your avatar is stuck on that level, which is blocking you from getting the rewards.The way to solve this is to scroll back until you found your avatar picture and then defeat that level again. This should unstuck your avatar and place it on the level you are currently playing. You will not get the rewards that you're owed but just get back to me after you do that, let's see if it solves it and then I will compensate you for the issues.Let me know if this works for you! I'll be waiting for your reply.Cheers,Xarly
Hey Cat,Sorry for not reaching out earlier, like Chicken Slayer mentions, we do not see notifications on the comments within posts. I have read what you say and it is a strange interaction. As long as your avatar does not appear, the rewards will not come in. Your avatar needs to be somewhere. If not, another option we can do is reset your level and put you where you were with the right rewards. However, if you can't find your avatar's level and move from there, you will still not be getting the rewards.
I'll be waiting on your reply, hopefully you did find the avatar and managed to defeat that level. If not, just come back and we can sort this out the way I mentioned.
Hey Cat,Sorry for not reaching out earlier, like Chicken Slayer mentions, we do not see notifications on the comments within posts. I have read what you say and it is a strange interaction. As long as your avatar does not appear, the rewards will not come in. Your avatar needs to be somewhere. If not, another option we can do is reset your level and put you where you were with the right rewards. However, if you can't find your avatar's level and move from there, you will still not be getting the rewards.I'll be waiting on your reply, hopefully you did find the avatar and managed to defeat that level. If not, just come back and we can sort this out the way I mentioned.Cheers,Xarly
Thanks Cat, I checked back just in case or it wouldn't have shown you again. Could you do me a huge favour and write in the box where it says answer this question, rather than the comment under mine...as stupidly that's where the notifications die. I suspect that's why so many miss comments as moderators comment there too but nobody gets notified lol. I don't want to miss any more posts I wonder if the care team are all away? Are you sure if was definitely a King team thing? The only reason I ask that is a long time ago they used to have the ability to live chat on here. But it was only office hours and I know that this office isn't based in England when it says Europe, but more actual Europe. There are some floaters that float in here and also the Paradise bay forum but we have a small team we work with and report to so I wouldn't have a clue how to get on to them.I have definitely added you to the list. If you haven't heard anything back by Wednesday night, post in the big box again so I get notified, and I will give her a nudge. I don't know what else she does for King that isn't King care, but she is going to need a loooooootttttt of coffee on Tuesday lol. She is pretty good though And yes computer bots! I used to get them a lot when I emailed paradise bay support. I used to get quite ratty too. And one day I called the bot stupid and it turned out not to be. Oops! At the end of the day though, I understand your frustration. Regardless of whether they are freebies or not, they were promised. I hate to say though that if it is an issue, they will probably have to manually add as the Fix list (design studio not King care) is rated depending on importance and it might not be as soon as we like, based on other games. Have a good day
Currently in Soda there's a test where replaying older levels in not available, and golden pins are not active - to have players focus more forward on progress than going back. For more information read this thread: Feel free to leave your feedback for this test either in this thread or the Discussion thread linked.
Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
