Game crashing after each level is completed

Question

For the past 2 days each time I successfully beat a level I have to close my browser bc the game freezes on the map. Kind of annoying.

Cat_Smith-2 · Answer

Hi Cat and welcome to King care.

Can you start by trying some troubleshooting for me. You will find the steps in this thread here

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know if it helps or not. Thank you :)

I understand why the first response is to include basic troubleshooting steps and my apologies I didn't share that I'd already done these (this has been going on for 2 days). I'm confident it will work itself out, just wanted to make someone aware that it's going on.

Lady_Choo · Answer

Hi Cat and welcome to King care.

Can you start by trying some troubleshooting for me. You will find the steps in this thread here

https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know if it helps or not. Thank you :)