Playing candy crush soda Store Unavailable" and my profile pic disappeared you owe me money!

Janine-6

I got a message, "Store Unavailable" and my profile picture disappeared.

JustPlaying

Hi Janine,

I am sorry that you have experienced an issue with your purchase. Please follow the instructions in this link to resolve :

https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

Sorry for the inconvenience

Peter_Eriksen

i cannot purchase. The reply is store unavailable. i have rebooted my phone uninstalled and installed the game. Still it says store unavailable

JustPlaying

Hi Peter,

What is the device you are using and which store?

Try this for apple/facebook: 

- Open the game on your Apple Device.

- Try to make a purchase.

- If you receive the error message then please close the pop-up screen.

- Select the Menu option in the bottom left hand corner and sign out of Facebook.

- Double click your home button and swipe all the open apps off the screen.

- Now turn your device off and leave it for two minutes in order to clear the cache.

- Finally, please reconnect to Facebook and then try to make a purchase again. 

_Elsa_

Hi @Janine-6 and @Peter_Eriksen, sorry that your message got lost in the transition from the old community to the new community.  Do you still need help with this?  Please don't hesitate to contact us again because now we are on top of all new messages.

As a Soda player, how would you like to help with the 5 year celebration coming at the end of this year?  Please visit this link and complete the survey. 

https://community.king.com/en/candy-crush-soda-saga/discussion/253613/tell-us-how-you-would-like-to-celebrate-our-5-years-together